Immediate actions
If people or the machine are at risk, act first and report second.
How to report a breakdown
Three steps that help us find the right solution quickly.
Capture the data
Identify the plant by the machine number on the nameplate.
Document the damage
Take photos of the damage and note any error messages on the control.
Report it
Send all details by email or call our service hotline.
Information we need
Have this ready and we can help much faster.
Remote service in minutes
For software and control problems our technicians can often connect remotely. Please have the internet access of your plant ready.
Many issues are solved without a technician on site, which saves you time and travel costs.
- Online diagnosis of the control
- Software updates and parameter changes
- On site technicians worldwide if needed
Frequently asked questions
Clear answers before you commit. Anything missing? Ask our project engineers directly.
Where do I find the machine number?
The 7 digit number is engraved on the silver nameplate, usually on the base frame or the control cabinet.
Do you support older machines?
Yes. We supply parts and modifications for earlier machine generations.
How fast do spare parts ship?
Common wear parts are in stock. Orders placed by noon usually ship the same day.
Your next project. Anywhere.
Consulting, plant inquiries, conveyors or contract manufacturing. A project engineer gets back to you, usually within 24 hours.
- Reply usually within 24 hours
- Non-binding and personal
- Directly with the project engineer