Service and support centre
Four ways we keep your plant running.
Have all information ready?
These details help us identify the right component revision immediately.
Where to find the machine number
The 7 digit machine number is engraved on the silver nameplate, usually on the base frame or the control cabinet.
A photo of the nameplate helps us identify the correct component revisions.
- Silver nameplate
- Base frame or control cabinet
- 7 digit number
Request spare parts or service
Fill in what you know. Our service team replies quickly and confirms availability and delivery time.
- Reply usually within 24 hours
- Non-binding and personal
- Directly with the project engineer
Frequently asked questions
Clear answers before you commit. Anything missing? Ask our project engineers directly.
Talk to a project engineerShort, non-binding and honest. Mon to Sat, 8 am to 4 pm (CET).
How fast do spare parts ship?
Common wear parts are in stock. Orders placed by noon usually ship the same day.
Can you solve problems remotely?
Often yes. Software and control problems are frequently solved within minutes.
Do you service machines abroad?
Yes. Our technicians handle urgent call outs and planned maintenance worldwide.